Privacy Policy
Privacy practices for inquiries and website communications.
This policy explains how MAG Group Properties handles information submitted through this website, including concierge and property-owner inquiries.
Last updated: May 2026. This page is general website information and should be reviewed by MAG’s legal counsel before final production launch.
Information we collect
When you submit an inquiry, we may collect the details you provide, including your name, email address, phone or WhatsApp number, preferred destination, travel dates, guest count, inquiry type, and message.
We may also receive standard technical information from your browser or hosting platform, such as timestamps, IP-derived security signals, and basic request metadata used to protect the website and troubleshoot delivery issues.
How we use information
MAG Group Properties uses inquiry information to respond to your request, understand the type of stay or property service you are seeking, coordinate follow-up, and improve the quality of the website experience.
We do not use the website contact form to create automatic bookings, process payments, or confirm availability. Any travel, villa, or property-owner arrangement requires direct follow-up and confirmation from the MAG team.
Email delivery and service providers
Website inquiries are delivered to the MAG team through a transactional email provider. The provider receives the information needed to send the message and maintain reliable delivery records.
Access to operational email settings should be managed through secure environment variables or secret management. Secret keys must not be published on the website or committed to the codebase.
Sharing and retention
Information may be shared internally with MAG team members or trusted service partners when needed to respond to your request or support a proposed stay or property service.
MAG should retain inquiry information only for as long as reasonably necessary for client service, operational records, legal obligations, and legitimate business purposes.
Your choices
You may request follow-up, correction, or deletion of inquiry information by contacting MAG through the website form and identifying the request clearly.
If you no longer wish to receive communications related to an inquiry, you may ask the team to stop non-essential follow-up. Transactional or legal communications may still be retained where required.
Security
MAG should use reasonable administrative and technical safeguards to protect inquiry information. No website or email transmission is completely risk-free, so sensitive financial, passport, payment, or credential details should not be submitted through the contact form.